Shipping policy

*** Shipping Policy ***

Thank you for shopping with MiraSeren Living.

Please read this policy carefully before completing your purchase.

1. Processing Time

  • All orders are processed within 2–3 business days after payment is confirmed.
  • Orders are not shipped or delivered on weekends or U.S. holidays.
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Estimated Delivery Times

  • Domestic (U.S.) Shipping: Standard delivery takes approximately 5–10 business days.
  • International Shipping (including Korea, China, and other regions): Delivery typically takes 10–20 business days, but may take longer depending on customs clearance, local postal services, or unforeseen delays.
  • Important: These are estimated delivery times. Exact delivery dates cannot be guaranteed. Delays may occur due to customs inspections, weather, strikes, or courier issues.

3. Customs, Duties, and Taxes

  • International orders may be subject to import duties, customs taxes, VAT, or other fees imposed by your country’s government.
  • These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
  • MiraSeren Living is not responsible for delays caused by customs or for any additional charges incurred during or after shipping.
  • If a customer refuses to pay customs duties and the package is returned, the original shipping fee will not be refunded.

4. Tracking and Lost Packages

  • A tracking number will be provided once your order is shipped.
  • We are not responsible for lost or stolen packages once the carrier marks the item as “Delivered.” Please contact your local courier directly for assistance.
  • If your package is significantly delayed or missing, please contact us at mint.shinysky@gmail.com, and we will do our best to support you.

5. Shipping Restrictions

  • Certain items may be restricted from international shipping due to regulations (e.g., cosmetics, liquids, batteries).
  • If your order cannot be shipped, we will notify you immediately and provide a refund.

6. Contact Us

For any shipping-related questions, please email us at: cs@miraseren.com